Please read this policy carefully to understand how we handle your information. By using our website, submitting a form, communicating with us, or opting in to receive text messages, you agree to the terms outlined in this Privacy Policy.

This policy also supports our compliance efforts related to 10DLC messaging, the Telephone Consumer Protection Act (TCPA), email communication rules, and other applicable privacy and communication requirements.

1. Information We Collect

We may collect information when you visit our website, submit a form, request event crew, join our talent network, communicate with our team, or opt in to receive text messages or emails.

• Personal Identifiable Information: Your name, phone number, email address, company name, mailing address, and any other identifying details you provide.
• Client and Event Information: Event dates, locations, venue details, staffing needs, call times, service requests, project scope, and related coordination details.
• Contractor or Talent Information: Experience, availability, skills, location, service areas, payment information, compliance details, and assignment-related information.
• Message Data: Content exchanged between you and us, including messages you send or receive, message timestamps, communication history, and delivery status.
• Device and Usage Information: Information about the device or browser used to interact with our website or services, such as IP address, operating system, browser type, and general usage activity.

2. How We Use Your Information

We use collected information to operate our business, respond to inquiries, coordinate staffing services, communicate with clients and contractors, and improve our systems and services.

• To respond to inquiries, service requests, event staffing needs, and contractor or talent submissions.
• To send text messages, emails, calls, reminders, service updates, assignment details, scheduling notices, or project coordination messages.
• To communicate promotional content, updates, or offers where permitted and where you have provided applicable consent.
• To coordinate event staffing, crew scheduling, contractor assignments, client service requests, and related operational needs.
• To provide customer support and respond to questions, updates, or requests.
• To maintain compliance with applicable laws and communication requirements, including 10DLC guidelines, TCPA, CAN-SPAM, and other applicable regulations.
• To monitor usage trends, improve our website, improve our messaging practices, and enhance our services.

3. Sharing Your Information

We do not sell your personal information. We may share information only as needed to operate our business, provide services, comply with legal requirements, or support communication and staffing operations.

• Service Providers: We may use third-party platforms and vendors to support CRM, messaging, email, payment, scheduling, form submission, website hosting, automation, and business operations.
• Clients or Contractors: When needed for staffing coordination, we may share limited assignment-related details with clients, contractors, crew members, or project stakeholders.
• Legal Requirements: We may disclose information if required by law, legal process, court order, subpoena, government request, or to protect our rights, safety, property, or operations.
• Business Transfers: If we merge, sell, reorganize, or transfer part or all of our business, your information may be included as part of the transferred assets.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, support business operations, comply with legal obligations, resolve disputes, enforce agreements, or maintain accurate records.

Once information is no longer needed, we may securely delete, archive, or anonymize it in accordance with our internal practices and applicable legal requirements.

5. Your Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

• Opt-Out: You may opt out of receiving text messages from us at any time by replying “STOP” to any message you receive. After opting out, we will no longer send text messages to your mobile number unless you re-subscribe.
• Email Preferences: You may opt out of marketing emails by using the unsubscribe link where available or by contacting us directly.
• Access and Correction: You may request access to or correction of information we hold about you by contacting us directly.
• Deletion: You may request deletion of your personal information, though some data may be retained for legal, compliance, accounting, dispute-resolution, or operational purposes.

6. Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet, electronic communication, or digital storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, systems, services, or legal and regulatory requirements.

Any updates will be posted on our website with a revised “Last Updated” date. Where appropriate, we may notify you of significant changes through text message, email, website notice, or another reasonable communication method.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.